Terms of Service — QueryOne

Summary.

In plain english — These are the rules for using our site and our products. Treat the services with common sense, pay for what you've agreed to pay for, and don't misuse them. We're governed by Jamaican law. We'll tell you before we change anything material.

These Terms of Service (the "Terms") govern your use of queryone.io, start.queryone.io (Atrium), CloudBite, Waypoint, and any other product we offer under the QueryOne umbrella (together, the "Services"). By accessing or using any Service, you agree to these Terms.

1. Who we are.

QueryOne is a trading name of Davin Muir, based in Kingston, Jamaica. We are currently in the process of incorporating as QueryOne Limited under the Companies Act of Jamaica. On incorporation, these Terms will transfer to that entity and will be updated to reflect it. References in these Terms to "we", "us", or "QueryOne" mean the operating entity at the time the Terms apply to you.

Contact: hello@queryone.io

2. Your agreement with us.

These Terms, together with our Privacy Policy and any service-specific order form, commercial agreement, or data processing addendum that we sign with you, form the complete agreement between you and QueryOne in relation to the Services.

If you sign a separate written agreement with us (for example, a commercial contract for Waypoint), the terms of that written agreement take precedence over these Terms to the extent of any conflict.

3. Eligibility.

You must be at least 18 years old and capable of entering into a binding contract to use the Services. If you use the Services on behalf of a business, you represent that you are authorized to bind that business to these Terms.

4. Your account.

Short version — Keep your password safe. You're responsible for what happens under your account. Tell us if something seems wrong.

Some Services require you to create an account. You agree to:

Provide accurate and current information.
Keep your credentials confidential and use strong passwords.
Not share accounts between individuals; each staff member who uses the Service must have their own account.
Notify us immediately at hello@queryone.io if you suspect unauthorized use of your account.

You are responsible for all activity that occurs under your account, including the acts of your authorized staff. We may suspend or terminate accounts that show signs of unauthorized access or that are used in violation of these Terms.

5. Acceptable use.

You agree not to use the Services to:

Violate any law, regulation, or third-party right.
Upload, send, or store content that is illegal, defamatory, fraudulent, obscene, or infringes intellectual property or privacy rights.
Attempt to probe, scan, or compromise the security of our systems, or circumvent any security or authentication measure.
Reverse-engineer, decompile, or attempt to derive the source code of any part of the Services, except to the extent such a restriction is prohibited by applicable law.
Use the Services to send unsolicited bulk communications, spam, or malware.
Resell, rent, or sublicense the Services to any third party, except as expressly permitted in a commercial agreement with us.
Scrape, crawl, or extract data in ways that exceed normal use or violate our technical measures.
Interfere with other users' use of the Services.

We may investigate any suspected violation and cooperate with lawful requests from authorities. We may also remove content or suspend accounts where we reasonably believe a violation has occurred.

6. Our services.

6.1 queryone.io

Our public marketing site. Informational in nature. We may change, add, or remove content at any time without notice.

6.2 Atrium (start.queryone.io)

A short onboarding flow where you tell us about your business. By submitting, you consent to us reviewing your brief and responding by the channel you provide (email or WhatsApp). Submitting an Atrium brief does not create an obligation on either party to enter into a commercial engagement.

6.3 CloudBite

A hospitality operations platform for restaurants and food-service operators. Access is subject to a separate subscription or commercial agreement where applicable. You remain responsible for the accuracy of menu data, compliance with local food-service laws, and for any content you or your staff upload.

6.4 Waypoint

A property management and operations platform for hospitality businesses. Access is subject to a separate subscription or commercial agreement where applicable. Waypoint includes tools such as a compliance tracker which provides informational reminders; Waypoint's compliance tools are an operational aid, not legal advice. Final responsibility for regulatory compliance rests with you.

6.5 Other products

Additional products we release under the QueryOne umbrella are subject to these Terms and any product-specific supplement we publish at the time of release.

7. Fees and billing.

Short version — Paid plans have fees. We bill in advance, payable on invoice. You pay taxes. Unpaid accounts get suspended.

Where a Service is offered on a paid basis, fees are set out in a separate order form, subscription page, or commercial agreement. Unless otherwise stated:

Fees are quoted in Jamaican dollars (JMD) or United States dollars (USD) as indicated, exclusive of GCT and other applicable taxes.
Fees are payable in advance on a monthly or annual basis, as agreed.
Invoices are payable on receipt; late payments may accrue interest at 1.5% per month or the maximum rate allowed by law, whichever is lower.
We may suspend access to paid Services if fees are more than 15 days overdue, after giving written notice.
Fees for the current billing period are non-refundable except where required by law or where we materially breach these Terms.
We may increase fees on 30 days' written notice for ongoing subscriptions; increases take effect at the start of the next billing period.

You are responsible for all applicable taxes on the fees, including General Consumption Tax (GCT), except for taxes on our net income.

8. Service availability.

We aim to keep the Services available at all times, but we do not guarantee uninterrupted access. Scheduled maintenance, upgrades, infrastructure issues, third-party dependencies, and force-majeure events may cause temporary outages.

Unless a specific service-level commitment is set out in a separate written agreement with you, the Services are provided on an "as available" basis with no uptime guarantee.

9. Your content.

Short version — Your data stays yours. We only use it to run the service for you. We can make backups and move it around our infrastructure to deliver the service.

You retain all ownership of any data, content, or materials you upload, create, or store within the Services ("Your Content"). You grant us a limited, non-exclusive licence to host, process, transmit, display, and make backups of Your Content solely to provide, secure, and maintain the Services on your behalf.

You represent that you have all rights necessary to submit Your Content to the Services and that doing so does not violate any law or third-party right.

Where you use our Services to collect personal information from your own customers or guests (for example, guest preferences in Waypoint, or customer orders in CloudBite), you are the data controller and we are the data processor, as set out in our Privacy Policy.

10. Our intellectual property.

QueryOne, together with its product names (CloudBite, Waypoint, Atrium, Parley), logos, interface designs, source code, and all underlying intellectual property, remain our exclusive property or the property of our licensors. Nothing in these Terms transfers any of our intellectual property rights to you.

We grant you a limited, non-exclusive, non-transferable right to use the Services during the term of your subscription or account, solely for your own internal business purposes and subject to these Terms.

We may use aggregated, anonymized data derived from use of the Services to improve our products, benchmark performance, and publish generalized insights. We will not identify you or your business in any such use without your prior written consent.

11. Third-party services.

The Services may integrate with, or link to, third-party services (for example, payment processors, SMS or email providers, messaging platforms, accounting tools). Your use of those third-party services is governed by their own terms and privacy practices. We are not responsible for third-party services and their availability, accuracy, or security.

12. Confidentiality.

Each party agrees to keep confidential any non-public information shared by the other party in connection with the Services, including commercial terms, technical details, customer lists, and business plans. Confidentiality obligations survive termination and continue for three (3) years.

Exclusions: information that is publicly available through no fault of the receiving party, was already known, is independently developed, or is required to be disclosed by law or court order.

13. Disclaimers.

Important — The Services are provided as-is. We don't make warranties beyond those required by law.

Except as expressly set out in a written commercial agreement with you, the Services are provided "as is" and "as available" without warranty of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

We do not warrant that the Services will be uninterrupted, error-free, secure from all possible threats, or meet any particular requirement. You are responsible for evaluating whether the Services are appropriate for your use case.

Compliance-related tools within our Services (including any compliance tracker, reminder, or report within Waypoint or elsewhere) are operational aids. They do not constitute legal, accounting, tax, or regulatory advice. You are responsible for your compliance with all applicable laws and regulations.

14. Limitation of liability.

Important — Our financial responsibility is capped at what you've paid us in the last 12 months. We're not liable for indirect losses. Some claims can't be capped under Jamaican law — those aren't.

To the maximum extent permitted by law, neither party is liable to the other for any:

Indirect, incidental, special, consequential, or punitive damages.
Loss of profits, revenue, business opportunity, goodwill, or anticipated savings.
Loss of or damage to data, except to the extent caused by our gross negligence or wilful misconduct.

Our total aggregate liability to you under or in connection with these Terms is capped at the greater of:

The total fees paid by you to us for the affected Service in the twelve (12) months preceding the event giving rise to the claim; or
United States dollars one hundred (USD 100) where no fees have been paid.

Nothing in these Terms limits or excludes liability for: fraud; gross negligence or wilful misconduct; death or personal injury caused by negligence; or any liability that cannot be excluded or limited under Jamaican law.

15. Indemnification.

You agree to indemnify and hold us harmless against any third-party claim, loss, or expense (including reasonable legal fees) arising from:

Your use of the Services in violation of these Terms or applicable law;
Your content, including any infringement or privacy violation arising from it;
Your relationship with your own customers or guests, to the extent the claim concerns your handling of their information or their experience with your business.

We will promptly notify you of any such claim and cooperate reasonably in its defence; you have sole control over defence and settlement, provided no settlement imposes obligation or liability on us without our written consent.

16. Termination.

You may close your account or cancel a subscription at any time by notifying us at hello@queryone.io. Cancellations take effect at the end of the then-current billing period.

We may suspend or terminate your account on written notice if you materially breach these Terms and do not cure the breach within 15 days, or immediately without notice in the case of suspected fraud, security incidents, or violations that pose risk to other users.

On termination:

Your right to use the Services ends.
We will make your data available for export for up to 30 days, after which we may delete it in accordance with our Privacy Policy.
Any amounts owing at the time of termination remain payable.
Provisions that by their nature should survive termination (including intellectual property, confidentiality, disclaimers, limitation of liability, and governing law) will survive.

17. Governing law and disputes.

These Terms are governed by the laws of Jamaica, without regard to conflict-of-laws principles. You and we agree that the courts of Jamaica have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms, subject to either party's right to seek injunctive or equitable relief in any competent jurisdiction to protect its intellectual property or confidential information.

Before starting formal proceedings, the parties agree to first attempt in good faith to resolve any dispute through direct discussion for a period of thirty (30) days from the date written notice of the dispute is given.

18. Changes to these Terms.

We may update these Terms from time to time. When we make material changes, we will:

Update the "Last updated" date at the top of this page.
Post a notice on queryone.io.
Email registered account holders where the change materially affects them.

Continued use of the Services after the effective date of an update means you accept the updated Terms. If you do not agree to an update, you may stop using the Services and close your account.

19. Miscellaneous.

Entire agreement. These Terms, together with the Privacy Policy and any signed commercial agreement, constitute the entire agreement between you and us regarding the Services.
Severability. If any provision is found unenforceable, the remaining provisions remain in full force.
No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of substantially all our assets.
Force majeure. Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, government action, or infrastructure failures affecting third parties we depend on.
Notices. Notices to us go to hello@queryone.io. Notices to you go to the email on your account.
Relationship. Nothing in these Terms creates an employment, partnership, joint-venture, or agency relationship between you and us.

20. Contact.

Questions about these Terms:
Email: hello@queryone.io
Postal: Kingston, Jamaica (full address on request)

Terms of Service.